Not a great place anymore. Went today and found out there was a complitely different staff there. All nice ladies were moved into Colne. I dealt with three new people, all men and were not nice. Not welcoming, not smiling, not listening what you really want to say. I was particularly "impressed" with the oldest one, in blue shirt and in glasses. An angry man. He interfered and shouted at me though I did not talk to him. An abrupt hostility - this was how I was welcomed by him. It is the first time I was treated like this in this library and I was their customer for nearly 17 years. It was very unexpected and upsetting. They explained that Nelson library has not got many visitors now, therefore it was moved from class A to class B. Well, if the staff will treat their customers this way then they will lose the rest of their visitors and close down soon. Wonder if these people were put in this library on purpose for the sake of scaring the customers away in order to have a reason for closing this library down? Do not want to go to this library ever again. Prefer to go somewhere further but being treated properly , with respect and not getting upset by staff who has no idea how to treat a customer.
Its a reaaly awesome place
Great place great library
very clean n helpful polite staff. bring children here every week as they love reading and use computers for homework. it is also a place the look forward to go in after school. excellent place
My children love sitting in and reading. Very warm and welcoming staff. Excellent
Nelson Library is a UK Library based in Nelson, North West England. Nelson Library is located at Market Square, Nelson BB9 7PU, UK.
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