REM give excellent customer service.I bought all the furniture from then for the Reception area which is very elegant and the display units are exactly what I was looking for.They refitted Beauty Rooms to exactly what I needed.The Nail Stations are to a very high standardOverall very pleased with REM and would certainly recommend them.
NEVER purchase heavy duty items from this supplier. I purchased a REM Tuscany spa couch through Salons Direct. After accepting my payment for 1311.50 the supplier then released a heavy duty form that details the couch weighs 108kg that is boxed as a single item! I immediately contacted the supplier to see if I could dismantle the couch to take it up three flights of stairs and I was informed this could be done st my own risk. They had already cleared funds from my account and I tried every way possible to obtain instructions how to do this. I also sent pictures of the width and height from my top floor that is quite a squeeze to fit large furniture items. Once my payment had cleared through their account I was told that R.E.M. do not offer refunds and was informed that I could dismantle the bed once it arrived. I was also informed that I would be given notice of the couch arriving! This never happened! The courier arrived without warning with 108kg box that he couldnt even lift to the street level from the road to deliver my couch! Whats worse is that I had a a client waiting for her treatment whilst I tried to sort out the disaster! I checked the REM drivers paperwork and noticed that my number was incorrect on the delivery notice and refused the delivery due to a client waiting and no warning of the delivery. I am appalled by the level of customer care and the nefarious accusations that I unpacked the 108kg box myself and that the courier attempted to contact me with a number that was incorrectly written on his delivery form Naturally I had to refuse the item of furniture and assumed they had made an error. It became apparent a mistake was made as why would a company of this size send ONE man out to deliver 107kg of furniture without warning! REM have also stated that they attempted to contact me and that I should pay 243 for attempted delivery for the couch that should have never been approved! There is no way in hell that a woman of my size could unpack an item of this size on their own!The delivery charge has now been reduced to 175 off 1311.50 and I am still trying to receive a partial refund for an item of furniture that I did not receive nor did I receive notification of its delivery! Appalling customer care and I will never purchase from REM again! Please ensure you read the full description of size and packaging before paying for any furniture from this company as they will not accept refund even if they are at fault!
I have just received a custom made TV stand and Sideboard with integrated wine rack from REM and I couldn't be happier. Excellent customer service and first class delivery! I have had so many compliments on the furniture, they are very well built and beautiful pieces.Thankyou!
Can not rate this place enough!! Great contact. Delivery was fab. Set up easy. And everyone loves the new salon. Lots of time and energy taken by the staff to help me choose the perfect personalised look.
I ordered salon furniture to the tune of 1000+ I was told AFTER ordering and making payment that it would take 4-6 weeks for delivery. Not a huge problem however. No notice of delivery. I was at home relaxing before going back to work when I received a call from a mobile number. The person on the other end didnt announce who he was he just launched into a rant that he was not going to go up the stairs to the door of my business as he doesn't "do stairs" and he was going to just "take it(the furniture) away". After I virtually pleaded with him to wait I made the 10 minute journey to the premises where I was greeted by one extremely unpleasant, unwilling jobsworth who had already called his boss to say he wasnt prepared to take the 3 items up the 10 concrete steps into the premises below where I can access my business in an emergency. I spoke with his boss on the phone who was equally as unpleasant and unhelpful. I was told that they do only one man, ground floor deliveries.I was not advised of this when I ordered on the phone.The long and the short of it is that I had to phone a man with a van to help lift the furniture to my premises up the stairs. This cost me extra money on top of the delivery charge REM had levied.I will never buy anything from REM because of the delivery issues they have and the customer service. Clowns! Ive yet to check the furniture over so...........watch this space!!
R E M Ltd is a UK Hair Care based in Nelson, North West England. R E M Ltd is located at Glenfield Park, Glenfield Mill, Glenfield Rd, Nelson BB9 8AW, UK.
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