Excellent service by Gavin, Kendra & Katie!
It would be extremely courteous and a sign of good customer service if Gavin Hilton could actually reply to calls. Katie did her best to assist but is unfortunately mentored by someone who is more than happy to sit back and do very little and not take ownership. Gavin took 48 hours to respond to one call, refused to take a call even though he was in the office.In my instance of my recent purchase he didn't take ownership and despite me being assured that I wasn't in a chain, I ended up in a chain of 4 and he left it to other people to liaise with the solicitors.What should have been a straight forward purchase (as initially advised by Hilton & Horsfall) resulted in me having to live in temporary holiday accommodation, at great expense, due to the misinformation that was supplied by Hilton & Horsfall and Gavin did not accept that he was in the wrong what so ever.The 2 stars provided is purely for Katie in her efforts to support.
hii would never recommend this establishment to any potential buyers out there. left numerous emails and answerphone messages but never seem to get a reply unless you ring 7/8 times and still then they say they never seem to receive any emails or messages. the lady that does the viewing has no knowledge or offers any help or advice and seems non-interested in selling the property to you. my advice is to keep well away from the estate agent as they are very selective in their means of contact and have shocking customer service and terrible phone answering skills, save your money and go elsewhere.!!
Brilliant company Sold my house within 3 days, couldnt believe it Great to deal with, complete pros
Hilton & Horsfall Estate Agents is a UK Real Estate Agency based in Nelson, North West England. Hilton & Horsfall Estate Agents is located at 75 Gisburn Rd, Barrowford, Nelson BB9 6DX, UK.
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